I was lucky enough to spend the last year exploring some interesting and remote locations of the globe, travelling as far south as the Antarctic Peninsula and north beyond the Arctic Circle to Tuktoyuktuk, a small Canadian community on the edge of the Arctic Ocean.
So many forms…
As you might expect travel involves lots of form filling there are visas, travel insurance applications, customs declarations, travel authorisations, vehicle registrations the list goes on and on. In this digital age with the availability of so many digital form solutions I find it increasingly surprising that so many paper forms are still required for many of these processes.
This is not to say that the use of digital forms is uncommon, to travel to Argentina, you will need to pay a reciprocity fee which I was pleasantly surprised you could do online. The form was in Spanish but still no paper was required. A small tip; if you have a British passport use it because you can enter Argentina for free!
I also noticed that throughout the US and Canada digital forms were common in many smaller organisations. I had the need to visit a few dentists, doctors and physiotherapists throughout the year and many used tablet devices to register new patients. While spending time in various waiting rooms I wondered if the reason a small organisation was more likely to use digital forms was due to the implementation of modern information systems for their core business processes.
I’m now back in Brisbane and it seems that during the last 18 months everyone has started a “digital transformation” program but not got very far, I have viewed several webinars and whitepapers about why organisations find it so difficult to start on the path to digital transformation. The consensus seems to be that larger organisations are optimised for stability rather than change, have significant investments in legacy line-of-business systems and therefore are not able to get traction and start their transformation. Maybe the continued use of paper forms is a symptom of this problem.
How is it possible to begin what might seem a large and complicated task to transform? Conventional wisdom on tackling a big problem is to pick a corner and get started and maybe transforming paper forms is a place to start.
I have been working with the rest of the team at DynAPPix on a solution to the problem of lack of traction, we call it Forms-In-A-Box. This service identifies opportunities to transform not just paper but any static, disconnected forms, integrate them with existing LOB and eDRMS systems and then develop a prototype to demonstrate improved customer experience and business process efficiency.
I’ve just published a trailer which only takes 49 seconds to watch and which I hope you will find entertaining and will leave you with the basics. At the end there is a link to the presentation that positions this service, describes how it works and demonstrates the benefits. There is a lot of material so I won’t be upset if you skip through some of it but I would appreciate any feedback.